Your statutory customer rights are not affected.
Seller means Rovinceuk Ltd.
land line 01455 886279
means the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products imported by the Seller, hereafter referred as Rovinceuk Ltd., to the buyer hereafter referred as the Customer.
All prices are quoted in British Sterling both Net and inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.
Prices do not include postage, this will be calculated at time of order.
Payments must be made in British Sterling unless by one of the following payment methods. Cheques made payable to Rovinceuk Ltd., Postal orders made payable to Rovinceuk Ltd.
4. PASSING OF PROPERTY
Rovinceuk Ltd. shall retain the property of the goods until full payment has been made by the customer and has been received.
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6.1 Delivery dates:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 1 working day, we aim for next working day delivery but cannot be guaranteed by any carrier. Any products not available at the time of your order will be sent to you as soon as possible, when received from the manufacturer in the Netherlands. Rovinceuk Ltd. cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. Should there be any delay Rovinceuk will keep you informed of expected time plans.
If an item is required by a specific date please indicate this on your order form when placing your order and we will endeavour to deliver by the date requested.
When placing your order you should receive an automatic order confirmation by email, this will confirm the detail of your order, but is in no way an acceptance of your order or a guarantee of supply. Unless otherwise requested all communication with you by us will be through email, it is imperative that you correctly state your email address in your order. All orders are subject to security checking and stock availability.
We deliver anywhere, including BFPO. Orders will be shipped via Courier or Royal Mail, orders over £30 GBP in value will require a signature on delivery, except where specifically requested otherwise by a customer (at their own risk). Packages over £100 GBP in value arrive within 1 working day by Special Delivery in the UK. All parcels are insured in transit. Delivery performance during busy times such as Christmas, may be slightly longer.
6.3 PASSING OF RISK
Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 21 days of receipt of the order to the Rovinceuk Ltd. trading address.
Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of a damaged or lost parcel, Rovinceuk Ltd. will forward a claim to the appropriate courier on the behalf of the customer. Rovinceuk Ltd. will liaise with the customer to replace or trace the missing item(s).
Failure to give accurate information while making a claim may lead to a prosecution from the courier company.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 21 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Rovinceuk Ltd. shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8. RETURNS PROCEDURE
If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Rovinceuk Ltd. will not accept any returned goods should the return not follow the aforementioned return procedure.
Any used, worn, damaged products or those with sales tags removed will NOT be eligible for a refund/exchange.
It is advisable that a certificate of posting is obtained.
Please allow 28 days for your returned item to be delivered (within the UK)
In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. The faulty or damaged product must be returned to the manufacturer or Rovinceuk Ltd. before the replacement can be issued. Postage costs will be refunded to the customer on inspection of the goods and confirmation of fault by the manufacturer or ourselves.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a refund only, exchange or credit note for full value.
If help is required with sizing please contact us with measurements and we can assist further, via live support section (link email)
Land line 01455 886279
Mobile 07802 587984
In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package, or to refund the original payment.
Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
Cancellations can be made via Rovinceuk email address
(Clause 8.2 & 8.4)
Please note that most orders are processed within 5 hours and shipped within 24 hours.
Please note credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These may be used for marketing purposes by Rovinceuk Ltd.. Customers will not be sent 'spam' e-mail.
11. LICENCE AGREEMENT
The Customer shall respect all license agreements delivered by the copyright owners. Rovinceuk.co.uk cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks, graphics and pictures shown on Rovinceuk.co.uk belong to their registered owners and must not be copied or reproduced without prior permission.
These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
13. BUSINESS ADDRESS
For security we provide a monitored online method of payment via PayPal. We do not record or store any credit card numbers.